Parents as Partners
Parents as Partners Policy
We at Si-lwli recognise in order to provide high quality care for the children we must build strong and trusting relationships between staff and parents.. It is important that parents take advantage of our invitation to involve themselves and commumicate their needs as we aim to improve. Communication is the key to a successful relationship and therefore we have set up various tools to meet this necessity
It is clear throughout all the policies that we aim to work with parents to ensure children receive the best care. Documents and records are in place to acquire and provide the correct information. Apart from the policies we also provide the following services to strengthen the working relationship between parents/carers and parents and also staff and parents.
__The building of relationships should begin immediately in order to ease the childrens transition between home and nursery. Parents are introduced to their child key worker immediately and transfer of information begins. Parents are provided with paper work to guide them on particular information staff will need.
__All advertisements of events, inspections and childrens activities and themes are displayed on the notice board (found in the hall). Parents are encouraged to look regularly at the board to keep updated.
__Newsletters are produced every quarter to inform parents and family of any developments in the nursery, which are displayed on the notice board and on the website.
__Parents are encouraged to participate in the arranged events and our biannual parents forum.
__An allotment has been acquired in LLandaff North Parents are encouraged to get involved and will benefit through the experiences they provide their children and the produce they will eat!
__Coffee mornings and parents evening are arranged regularly.
Compliments and Complaints
Si-lwli aims to provide high quality care at al times. In order to strive for this we have become involved with various quality assurance bodies, this enables us to monitor the quality according to set guidelines. We have currently achieved the following accreditation awards:
Whitchurch – Investors in People, Quality Counts National Day Nursery Association accredited level 1, Healthy Snack Award
Click here to read the Quality Counts report from the National Day Nurseries Association (NDNA)
Canton – Investors in People, ‘Cylch Rhagorol’ accredited by Mudiad Ysgolion Meithirin, Healthy Snack Award
Si-lwli also registered with the Local Education Authority to fund children aged 3yrs-4yrs and as part of the contract are subject to ESTYN Inspection.
Click here for the latest report www.estyn.gov.uk
We welcome comments and new ideas as we strive to improve our quality of care. Please feel free to speak to staff about any suggestions you may have or post your ideas in the suggestion box located in the front lobby. Questionnaires are also distributed throughout the year to help us monitor the quality of care.
if you have any complaints we are happy to listen and reflect. Please familiarise yourselves with our procedure which is displayed on our notice board and in the parents handbook. If you feel the complaint has not been resolved to your satisfaction or feel you wish to complain further please contact
Care Social Services Inspectorate for Wales, Cardiff Regional Office
1 Alexander Road, Ffordd Pengam, Tremorfa, Caerdydd, CF24 2SB
Tel: 029 20 478600
Click here for the latest report wales.gov.uk/cssiwsubsite